Complaints Desk
Every complaint on a clock.
Category, priority, and a response-time countdown stamped at creation. Corrective jobs spawn straight from the case — and the TAT report shows how you did.
What it does
What it does for your business.
Intake with discipline
Every complaint gets a category and priority at creation — from your desk, or raised directly by clients in the portal, even at 2 a.m.
A clock that starts itself
The response-time (TAT) countdown is stamped the moment the case is created. There's no forgetting to start the timer, and no arguing about when it started.
See breaches coming
Cases approaching their deadline are visible before they breach — so the desk works the queue by urgency, not by whoever shouted last.
From complaint to corrective job, one step
Spawn a corrective work order directly from the case. The visit is scheduled, dispatched, and documented like any other — and linked back to the complaint.
Performance you can put in a review
The TAT report shows raised versus resolved and how often you met the clock — the number your enterprise clients actually ask about.
The workflow
The 2 a.m. complaint
The workflow that turns a bad night into a good record:
- 1
The complaint arrives
A restaurant manager logs a roach sighting in the portal at 2 a.m. It lands in the queue with a 24-hour clock already ticking.
- 2
The desk responds
At opening, the coordinator sees the case at the top of the queue and spawns a corrective work order for 8 a.m.
- 3
The technician treats
The visit is executed and documented — checklist, photos, signature — like any scheduled job.
- 4
The record closes
The complaint closes with a resolution note, and the TAT report shows the SLA was met. The client saw every step in the portal.
See Complaints on your workflows.
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